ORDER LIFE CYCLE POLICY

1 Shipping and delivery:

1.1 Shipping durations may vary based on the delivery address and the type of items ordered.

1.2 Estimated delivery times will be communicated to the customer during the checkout process.

1.3 Customers will receive shipping updates and tracking information via email or SMS.

2 Order Placement:

2.1 Customers can place orders 24/7 through the company's website or mobile app.

2.2 All orders are subject to availability and confirmation

3 Order confirmation:

3.1 Customers will receive an email confirmation immediately after placing an order.

3.2 This email will include an order number, item details, and the total cost.

4 Order Cancellation:

4.1 Orders can be canceled within 24 hours of placement, provided the items have not been shipped.

4.2 To cancel an order, customers should contact customer support through the provided channels (email or phone).

4.3 Cancellation requests will be processed within 1-2 business days.

5 Reasons for Order Cancellation:

5.1 Unavailability of items.

5.2 Payment failure.

5.3 Fraudulent activity.

5.4 Customer's request within the specified timeframe.

6 Out-of-Stock Items:

6.1 In the rare event that an item becomes out of stock after an order is placed, the customer will be notified promptly.

6.2 Options will be provided, including choosing a replacement item, waiting for restocking, or canceling the affected item from the order

7 Return and Refund:

7.1 Customers have the right to return items within 14 days of receiving the order.

7.2 Returned items must be in their original condition and packaging.

7.3 Refunds will be processed within 7 business days after the return is approved.

8 Damaged or Defective Items:

8.1 Customers should report any damaged or defective items within 72 hours of receiving the order.

8.2 The company will arrange for a return and replacement or issue a refund, based on the customer's preference.

9 Customer Support:

9.1 The customer support team is available during business hours to assist with any inquiries, cancellations, or issues.

9.2Contact information will be provided on the website and order confirmation emails.

9 Changes to the Order Life Cycle Policy:

9.1 The company reserves the right to update or modify this policy at any time.

9.2 Customers will be notified of any changes through the company's official communication channels.

This Order Life Cycle Policy aims to ensure a smooth and transparent process for customers, promoting trust and satisfaction in their shopping experience with Swiftshift.

SHIPPING PLANS

1 Shipping Days:

1.1 Standard Shipping Days: SwiftShift offers standard shipping services on all business days, Monday through Friday.

1.2 Expedited Shipping: Customers have the option to choose expedited shipping for quicker delivery, available on select orders.

2 Method of Shipping or Delivery:

2.1 Local Delivery Partners: SwiftShift collaborates with a network of local delivery partners to ensure timely and efficient delivery in Abuja.

2.2 Real-time Tracking: Customers can track their orders in real-time through the SwiftShift website, providing visibility into the delivery process.

3 Same Day Delivery:

3.1 Same-Day Option: SwiftShift provides a same-day delivery option for orders placed before a specified cutoff time. This service is available for select areas and products.

3.2 Delivery Timeframes: Same-day delivery orders are typically fulfilled within a few hours of order placement.

4 Shipping Costs:

4.1 Transparent Pricing: Shipping costs are transparently communicated during the checkout process.

4.1 Free Shipping: SwiftShift may offer free standard shipping on orders above a certain value or during promotional periods.

5 DeliveryConfirmation:

5.1 Confirmation Notifications: Customers will receive delivery confirmation notifications via email or SMS once their order has been successfully delivered.

5.2 Proof of Delivery: SwiftShift may provide proof of delivery details, including the name of the recipient and the delivery time.

6 Shipping Outside Abuja and International Shipping:

6.1 Currently Unavailable: As of now, SwiftShift focuses on deliveries in Abuja and does not offer shipping outside Abuja or international shipping.

6.2 Future Expansion: SwiftShift is actively exploring options for shipping outside Abuja or  international shipping and will update customers once this service becomes available.

7 Order Changes and Cancellations:

7.1 Order Modification: Customers can modify their shipping preferences or delivery address within a specified timeframe after order placement.

7.2 Cancellation Deadline: Orders can be canceled within 24 hours of placement if they have not been dispatched for delivery.

8 Contact Information:

8.1 Customer Support: For any shipping-related inquiries, customers can contact SwiftShift's customer support through the provided channels on the website.

9 Continuous Improvement:

9.1 Optimization Efforts: SwiftShift is committed to continuously optimizing its shipping and delivery processes to enhance efficiency and customer satisfaction.

9.2 Feedback Encouraged: Customers are encouraged to provide feedback on their shipping experience to contribute to ongoing improvements.

This Shipping Plans policy aims to provide customers with a clear understanding of SwiftShift's shipping options, delivery methods, and related details, ensuring a smooth and transparent experience for all users.